I'm Aly - it's lovely to meet you!
I offer a range of services tailored to your business with one goal in mind:
To make YOUR life easier!
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Are you a business that's growing?
Are you running out of time on a daily basis and can't keep up?
Are you looking for an extra pair of hands to help you get things done?
Are you struggling to take the emotions out of your customer service?
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That's where I come in! I can help with:
Remote Customer Service & Email Management - my specialty!
Managing online queries and return platforms
General Virtual Assistant Work
Social Media Management and Scheduling
Klaviyo Customer Hub/Agent/Helpdesk
Local Dispatch and pick-packing (Sydney based)
Content Creation
Blog Writing & Website Copy
Product Photography
UGC and micro-influencer sharing (@mamajags)
... and so much more!
I work remotely from the Sydney suburbs, with clients all across Australia - that's the beauty of working with a virtual assistant!
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TESTIMONIALS
When I work with a business, I pride myself in becoming part of the team.
I'll be your biggest champion, with growth and loyalty being an integral part of my vision for partnerships.
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'Aly is highly efficient, reliable, and proactive. She delivers tasks quickly and consistently, often anticipating what needs to be done before being asked. She has a strong ability to self-teach and adapt, confidently learning and working across a wide range of platforms and systems, including customer service tools, internal workflows,
and social media scheduling platforms.'
'In an environment where every customer interaction matters, Aly expertly guides customers through product recommendations, listens attentively to their concerns, and resolves issues with empathy and confidence. She has a rare ability to help customers feel genuinely heard and supported, often turning unhappy or uncertain customers into positive, loyal advocates of the brand.'
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'Aly has been an integral part of our team for several years now. She is talented, reliable, trustworthy, loyal, discreet and very adaptable. She always meets even the tightest of deadlines and has excellent communication skills.'
'Aly has been working on my business now for over a year and has been absolutely pivotal in the growth of our social accounts and EDMs. She is professional, has an amazing eye for detail, isn’t afraid of a challenge and to top it off she is one of the loveliest people I have had the pleasure working with.'
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'One of Aly's standout strengths is her copy-writing ability. She writes with clarity, warmth, and intention, and has an excellent grasp of tone and audience. Whether responding to customers, drafting internal communications, creating social media captions, or contributing to formal award submissions, her writing consistently reflects our brand's voice and values. Her copy helps build trust, credibility, and emotional connection with our community and plays a meaningful role in shaping how our brand is perceived.'
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LET'S GET STARTED!
Would you like to find out more?
Get in touch today and let's chat!
